Christmas Holiday FAQs

The last day in the office for Jean, Michelle, Nicki and Jess will be Friday 20th December.  We'll be back on Monday 6th January.

 

Payroll and invoicing will continue as normal (might be delayed a day or two if it falls on a public holiday).

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If you need us, please call us on 1800 00 33 91 or send an email to enquiries@mindsprout.com.au and we'll get back to you as soon as we can.

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If it's an urgent matter, please text or call us:

• Jean - 0455 909 267

• Michelle - 0455 909 367​

There are a few considerations when it comes to covering the costs of activities:

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1. Budget? It's important to note that most costs are not covered by NDIS so best to agree on a budget and inclusions (e.g. lunch) upfront. Many venues provide free or discounted tickets/pricing for support workers/carers. 

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2. Who will pay? Your support worker can cover costs and then be reimbursed by you directly or through us. Our staff are responsible for the cost of their meals but you will need to cover the cost of entry/ticket fees for staff.

No worries! 

 

Whether you're taking a short break, going on holiday or need to place supports on hold until further notice, please feel free to discuss this directly with your assigned MindSprout team member.

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You can also drop us a quick email to let us know: enquiries@mindsprout.com.au.

Some plan-managed NDIS participants may not have funding that covers the higher rates that apply on public holidays.

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Please check in with us if you'd like to book support on any of the upcoming public holidays:

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• Christmas Day - Wed 25 Dec

• Boxing Day - Thu 26 Dec

• New Year's Day - Wed 1 Jan

• Australia Day - Mon 27 Jan (observed)

       *Sun 26 Jan is not charged as a Public Holiday

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Absolutely! We understand that you may have different needs through the holidays.

 

Whether it's a bit of a change in focus or a change to the timing or frequency of sessions, the most efficient way to organise shifts is to discuss your requirements directly with your assigned support worker(s) to find mutually suitable times.

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Don't forget that all sessions are a minimum of 2 hours and weekends & public holidays will incur higher fees.

Costs also apply for travel ($1.00 per km).

Please feel free to discuss your needs for 2025 with your assigned MindSprout team member, keeping in mind that they may not be aware of their availability for next year just yet.

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If you need additional support or your needs have substantially changed, please send us an email (enquiries@mindsprout.com.au) and we can touch base with you once we're back in the office.