Christmas '25 Holiday FAQs

The last day in the office for Jean, Michelle and Nicki will be Thursday 18th December.  We'll be back on Monday 5th January.

 

Payroll and invoicing will continue as normal throughout our office closure, though depending on public holidays, there may be a slight delay in getting invoices sent out. The accounts@mindsprout.com.au inbox will be checked periodically.

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If you need us, please call us on 1800 00 33 91 or send an email to enquiries@mindsprout.com.au and we'll get back to you as soon as we can.

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If an urgent matter arises, please text or call us:

• Jean - 0455 909 267

• Michelle - 0455 909 367​

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We understand that you may have different needs through the holidays.

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Whether you need additional support through the holidays, want a change in focus or change to session timing, the best place to start is having a chat with your assigned support worker(s) then drop us an email (enquiries@mindsprout.com.au). If your current team aren't able to meet your needs, we may have some other team members able to provide short-term support. 

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Don't forget that all sessions are always a minimum of 2 hours and weekends & public holidays will incur higher fees.

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Costs also apply for travel ($1.05 per km).   ​​

Some plan-managed NDIS participants may not have funding that covers the higher rates that apply on public holidays.

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Please let us know as soon as possible if you'd like to book support on any of the upcoming public holidays so we can help you understand if you've got appropriate funding:

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• Christmas Day - Thu 25 Dec

• Boxing Day - Fri 26 Dec

• New Year's Day - Thu 1 Jan

• Australia Day - Mon 26 Jan

With Plan Managers having varied invoicing deadlines and office closures, we have made the decision to issue invoices on a weekly basis over the holidays as follows:

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• Issued 15 Dec for period 8-14 Dec

• Issued 22 Dec for period 15-21 Dec

• Issued 29 Dec for period 22-28 Dec

• Issued 5 Jan for period 29 Dec - 4 Jan

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Invoicing willl revert to usual after 5 January.

If you usually receive your invoice fortnightly, your first fortnightly invoice will be issued on 19 Jan for the period 5 -18 Jan.

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Reminder that our payment terms are 7 days and we appreciate your prompt payments.

There are a few considerations when it comes to covering the costs of activities:

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1. Budget? Most costs are not covered by NDIS so agree on a budget and inclusions (e.g. lunch) upfront. Many venues provide free or discounted tickets/pricing for support workers/carers and for Companion Card holders.

If you'd like more information about companion cards, eligibility ad how to apply visit: https://www.nsw.gov.au/community-services/companion-card/eligibility​

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2. Who pays? If you can pre-pay for activities, this is always the best option and whenever possible, ensure the participant has enough money to cover incidental costs. Our support workers may be able to cover some costs, but they need to be reimbursed by you directly (on the same day the expense was incurred).

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Staff are responsible for the cost of their meals, but you will need to cover the cost of entry/ticket fees for staff.    ​

No worries! 

 

Whether you're taking a short break, going on holiday or need to make changes for next year, please feel free to discuss this directly with your assigned MindSprout team member (keeping in mind that staff may not be aware of their availability for next year just yet)

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​If you need additional support or your needs have substantially changed, please send us an email (enquiries@mindsprout.com.au) and we can touch base with you once we're back in the office.